Terms and Conditions

Exit Rat Race s.r.o., ID No.: 49450301, with registered office at Sportovní 845/20, Vršovice, 101 00 Praha 10, Czech republic, registered in the Commercial Register maintained by the Municipal Court in Prague, under file number C 403713, contact: info@exitrr.com (hereinafter referred to as ERR)

for the sale of goods through the Online shop located at www.shhhrts.com

1. INTRODUCTION

1.1. These general Terms and Conditions (hereinafter referred to as the Terms and Conditions) of the Exit Rat Race s.r.o company (hereinafter referred to as the Seller) govern, in accordance with the applicable legislation, the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the Purchase Contract) concluded between the Seller and another natural person (hereinafter referred to as the Buyer or Consumer) through the Seller's Online shop (hereinafter referred to as the Online shop). The Online shop is operated by the Seller on the website located at www.shhhrts.com (hereinafter referred to as the Website).

1.2. The Terms and Conditions further regulate the rights and obligations of the Contracting Parties when using the Seller's website located on the Website and other related legal relationships. The Terms and Conditions do not apply to cases where the person who intends to purchase goods from the Seller is a legal entity or a person who acts in ordering goods as part of his business activities or as part of his independent profession.

1.3. The provisions of the Terms and Conditions are an integral part of the Purchase Contract. The purchase contract and terms and conditions are drawn up in English.

1.4. The wording of the Terms and Conditions may be changed or supplemented by the Seller. This provision is without prejudice to the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.

2. PURCHASE CONTRACT

2.1. All presentation of goods placed on the Online shop is of an informative nature and the Seller is not obliged to conclude a purchase contract for these goods. The Seller is entitled to reject the Consumer's proposal for delivery of goods without giving a reason.

2.2. The Online shop contains information about the goods, including the prices of individual goods. The prices of the goods include value added tax and all related fees. The prices of goods remain valid for the period when they are displayed in the Online shop.

2.3. The Online shop also contains information on the costs associated with the packaging and delivery of goods, and on the method and time of delivery of goods.

2.4. To order goods, the Buyer fills in the order form on the Online shop. The order form contains information on:

ordered goods (the ordered goods are "inserted" by the Buyer into the Online shop's electronic shopping cart),
the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods, and
information on the costs associated with the delivery of goods (hereinafter collectively referred to as the "Order").

2.5. Before sending an order to the Seller, the Buyer is allowed to check and change the data entered into the order by the Buyer, also with regard to the Buyer's ability to detect and correct errors made when entering data into the Order. The Buyer sends the order to the Seller by clicking on the "Confirm purchase" button. The information provided in the order is considered correct by the Seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer electronically to the e-mail address specified in the order.

2.6. Depending on the nature of the order (quantity of goods, purchase price, expected shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the order (e.g. in writing or by phone).

2.7. The contractual relationship between the Seller and the Buyer is established by delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer to the Buyer's e-mail address.

2.8. The Buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are borne by the Buyer himself, and these costs do not differ from the basic rate.

2.9. In the event that any of the requirements specified in the order cannot be met by the Seller, the Buyer shall send an amended offer to the Buyer's e-mail address, stating the possible variants of the order, and shall request the Buyer's opinion.

2.10. The amended offer is considered a new draft purchase contract and the purchase contract is concluded in such a case only upon the Buyer's acceptance via e-mail address.

2.11. At the Buyer's request, the Seller will adjust the goods individually according to his order (by printing). The Buyer is responsible for ensuring that the rights of third parties are not violated by modifying the goods according to his order. The Seller is entitled to require proof of the legitimacy of the use of the selected print (e.g. trademark); If the legitimacy of the use is not proven, the Seller is entitled not to conclude a purchase contract.

2.12. The Buyer posting graphic content to the Online shop is legally responsible for the uploaded content. ERR bears no responsibility.

2.13. The Buyer acknowledges that the layout of the inserted graphic content on the product is indicative and it is not possible to guarantee the specific dimensions of the graphics.

2.14. The Buyer acknowledges that the colours on product photos are indicative and may not be exactly the same as the real colour. It is technically impossible to ensure that a single colour is displayed the same on all monitors and displays.

2.15. The Buyer acknowledges that the dimensions in the size tables, given for each product in centimetres, are indicative.

3. PRICE OF GOODS AND PAYMENT TERMS

3.1. The Buyer may pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the Seller cashless via the GooglePay or ApplePay payment system or cashless by credit card.

3.2. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price and the costs associated with the delivery of the goods are also understood.

3.3. The Seller does not require a deposit or other similar payment from the Buyer. This is without prejudice to the Buyer's obligation to pay the purchase price of the goods in advance.

3.5. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's account. In the event of a delay in payment, the delivery date will be postponed.

3.6. The Seller is entitled to demand payment of the full purchase price before sending the goods to the Buyer.

3.7. Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined with each other.

3.8. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the Seller shall issue a tax document – an invoice – to the Buyer regarding payments made on the basis of the purchase contract. The Seller is a payer of VAT. The Seller issues an invoice to the Buyer when the order is shipped and sends it in e-mail form to the Buyer's e-mail address.

4. WITHDRAWAL FROM THE PURCHASE CONTRACT

4.1. The Buyer acknowledges that, in accordance with the applicable legislation, it is not possible to withdraw from the purchase contract for the supply of products manufactured according to the Buyer's requirements or adapted to his personal needs, among other things.

5. TRANSPORT AND DELIVERY OF GOODS

5.1. The method of delivery of the goods is determined by the Seller, unless otherwise stipulated in the purchase contract. In the event that the mode of transport is agreed upon by a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this mode of transport.

5.2. If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery. If the Buyer does not accept the goods upon delivery, the Seller is entitled to withdraw from the purchase contract.

5.3. In the event that, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a different way than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with another method of delivery.

5.4. When taking over the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and in case of any defects, to notify the carrier immediately. In the event of a breach of the packaging indicating unauthorized intrusion into the consignment (e.g. covering the package with adhesive tape with the carrier's logo), the Buyer does not have to accept the consignment from the carrier.

5.5. Other rights and obligations of the parties in the transportation of goods may be regulated by the Seller's special terms and conditions, if issued by the Seller.

5.6. The Seller states the usual delivery time, depending on the carrier, it cannot be guaranteed.

6. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

6.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations.

6.2. The Seller is liable to the Buyer that the goods are free of defects upon receipt.

6.3. The Buyer asserts the rights arising from defective performance with the Seller at the address of the Seller's establishment, where the complaint can be accepted with regard to the range of goods sold, or at the registered office or place of business. The moment of filing a complaint is considered to be the moment when the Seller received the claimed goods from the Buyer.

7. RIGHTS AND OBLIGATIONS OF THE PARTIES

7.1. The Buyer acquires ownership of the goods by paying the full purchase price of the goods.

7.2. In the case of Consumer disputes, Consumers may contact the conciliation body having jurisdiction in the place of the Consumer's permanent or temporary residence and may submit a proposal for out-of-court settlement of such a dispute to the designated body for the out-of-court settlement of Consumer disputes, the location, telephone number, e-mail and correspondence address of the relevant conciliation bodies being available on the following websites: https://ec.europa.eu/consumers/odr/main/index.cfm

8. FORCE MAJEURE

8.1. It shall not constitute a breach of contract if any of the contracting Parties is not able to perform its obligations set out in this Agreement for any reason not imputable to any of the Parties (force majeure). A force majeure event includes any unforeseen event that cannot be prevented with human power (e.g. war, earthquake, flood, fire and terrorist action, epidemic, state of emergency ordered by the Government or a similar measure thereof etc.), which does not depend on the will of the Parties and directly impede the particular Party, other than the case of the financial settlement, in fulfilling his contractual obligations.

8.2. The Buyer acknowledges that the Seller is not responsible for errors resulting from interference by third parties with the Website or as a result of using the Website contrary to their purpose.

9. FINAL PROVISIONS

9.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This is without prejudice to the Consumer's rights arising from generally binding legal regulations.

9.2. Seller's contact details:
Exit Rat Race s.r.o., address:
Sportovní 845/20, Vršovice, 101 00 Praha 10, Czech republic,
info@exitrr.com,
telephone (+420)778703116.

Prague, 2. 4. 2025

Exit Rat Race s.r.o.